Welcome to our FAQ section! We’ve compiled answers to the most common questions about shopping at Roxy Zone. Whether you’re curious about our products, shipping policies, or returns, you’ll find the information you need below.

About Roxy Zone

What kind of products does Roxy Zone offer?
We specialize in adventure-ready styles for the whole family! Our collections include fashionable and functional clothing for Men, Women, Boys, and Girls. Whether you’re exploring urban landscapes or outdoor adventures, we’ve got you covered.
What’s the style of Roxy Zone’s clothing?
Our products blend urban fashion with outdoor functionality. We focus on comfortable, durable styles that transition seamlessly from daily wear to adventure activities. Think versatile pieces that work as well on city streets as they do on hiking trails!

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account lets you track orders, save your shipping information, and view your order history.
What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal. All payments are processed securely through our encrypted checkout system.
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption to protect all your payment information. We never store your full credit card details on our servers.

Shipping & Delivery

Where do you ship?
We offer fast and reliable worldwide delivery, excluding some Asian and remote areas. During checkout, you can enter your address to confirm we ship to your location.
What are my shipping options?
We offer two convenient options:
🚀 Standard Shipping ($12.95): Uses DHL or FedEx, delivered in 10-15 days after dispatch (1-2 day processing). Perfect when you need your gear fast!
🌍 Free Shipping (Orders $50+): Uses EMS, delivered in 15-25 days after dispatch. Great for larger orders where you can wait a bit longer to save.
How long does order processing take?
Our Biloxi team carefully prepares each order in 1-2 business days. You’ll receive tracking information as soon as your package leaves our warehouse.
Can I track my order?
Yes! All orders include tracking. You’ll receive tracking information via email when your order ships, and you can monitor your package’s journey across the globe.
What if my package is delayed?
While we work with top carriers for reliable delivery, occasional delays can happen. If your package is significantly delayed, contact us at [email protected] and we’ll investigate with the carrier.

Returns & Exchanges

What’s your return policy?
We offer 15-day returns from the delivery date. Items must be unworn, unwashed, and in original condition with tags attached. Contact us at [email protected] to initiate a return.
How do I return an item?
Email our team at [email protected] within 15 days of receiving your order. We’ll provide return instructions and a shipping label if applicable. Return shipping costs may apply unless the item is faulty.
When will I get my refund?
Once we receive and inspect your return, we’ll process your refund within 5 business days. Refunds are issued to your original payment method and may take additional time to appear in your account.
Do you offer exchanges?
Currently, we process returns rather than direct exchanges. You can place a new order for the correct size or style while your return is being processed.

Product Questions

How do I choose the right size?
Each product page includes detailed size charts. We recommend measuring yourself and comparing to our charts for the best fit. If you’re between sizes or need advice, email us at [email protected].
Are your products suitable for outdoor activities?
Absolutely! Our adventure-ready styles are designed with both fashion and function in mind. Many pieces feature durable fabrics and practical designs perfect for outdoor exploration.
How do I care for my Roxy Zone clothing?
Care instructions are included with each item. Generally, we recommend washing similar colors together in cold water and avoiding high heat drying to maintain quality and color.

Contact & Support

How can I contact customer service?
Our friendly team is always happy to help! Email us at [email protected]. We’re based in Biloxi, Mississippi, and typically respond within 24 hours.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm CST. Emails received outside these hours will be answered the next business day.
Where is Roxy Zone located?
Our headquarters and warehouse are located at:
3053 Kelley Road, Biloxi, US 39531

Still have questions? Don’t hesitate to reach out to our friendly customer service team at [email protected]. We’re here to help you with your style adventure!