At Roxy Zone, we’re committed to providing exceptional urban-outdoor clothing for our global community of adventurous spirits. Whether you’re shopping our Boys’, Girls’, Men’s, or Women’s collections, we want your experience to be as smooth as our stylish designs.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (Monday-Friday). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to serve our global customers (excluding some Asian and remote regions):

Standard Shipping (via DHL or FedEx)

  • Delivery time: 10-15 business days after shipment
  • Flat rate: $12.95 USD
  • Includes tracking and insurance

Free Shipping (via EMS)

  • Delivery time: 15-25 business days after shipment
  • Available for orders over $50 USD
  • Basic tracking included

International Considerations

For customers outside the U.S.:

  • Your order may be subject to import duties and taxes
  • These additional charges are the customer’s responsibility
  • Delivery times may vary based on customs processing

Returns & Exchanges

We want you to love your Roxy Zone gear as much as we do. If you’re not completely satisfied, we offer hassle-free returns and exchanges.

Our Return Policy

  • 15-day return window from delivery date
  • Items must be in original condition with tags attached
  • Unworn, unwashed, and free from stains or odors
  • Original packaging must be included
  • Proof of purchase required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Swimwear (if hygiene seal has been removed)
  • Underwear and socks
  • Personalized or customized items

How to Return an Item

Step 1: Submit a Return Request

Email our customer service team at [email protected] with:

  • Subject: “Return/Exchange Request – Order #[Your Order Number]”
  • Details of item(s) to be returned (product name, size, color)
  • Reason for return
  • For exchanges: specify desired replacement details

Step 2: Wait for Approval

Our team will respond within 24 hours (Monday-Friday) with:

  • Return instructions
  • Your Return Authorization Number (RAN)

Step 3: Package and Ship Your Return

Once approved:

  • Securely package item(s) in original packaging
  • Include a copy of your order confirmation
  • Write the RAN clearly on the outside of the package
  • Ship to our returns center:
Roxy Zone Returns
3053 Kelley Road
Biloxi, US 39531

Refund Process

  • Processed within 3-5 business days after we receive and inspect your return
  • Credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except for defective/wrong items)
  • You’ll receive email confirmation when complete

Exchange Process

  • Replacement ships after we receive your return
  • Price differences will be adjusted (you pay more or receive refund)
  • Standard shipping charges apply for exchanged items

International Returns

  • Customer responsible for return shipping costs
  • Use trackable shipping service
  • Customs fees and import duties are non-refundable
  • Mark package as “Returned Goods” to avoid additional charges

Need Help?

Our customer service team is here to help with any questions about shipping, returns, or exchanges.

Contact us at [email protected] or call during business hours (Monday-Friday, 9am-5pm CST).

At Roxy Zone, your satisfaction is our priority. We’re committed to making your return or exchange process as smooth as your shopping experience.