Term and Conditions

Last Updated: [Insert Date]

Welcome to Roxy Zone! These Terms and Conditions (“Terms”) govern your use of our website www.roxyzone.com and all purchases made through it. By accessing our site and making purchases, you agree to comply with these Terms. Please read them carefully.

1. About Roxy Zone

Roxy Zone is an urban-outdoor clothing retailer specializing in stylish, adventure-ready apparel for boys, girls, men, and women. Our mission is to outfit our global community of adventurous spirits with high-quality clothing that blends urban style with outdoor functionality.

2. User Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Use the website only for lawful purposes
• Not attempt to interfere with website security or functionality
• Be responsible for maintaining the confidentiality of your account credentials
• Be at least 18 years old to make purchases or have parental consent

3. Products and Services

3.1 Product Descriptions

We strive to ensure all product descriptions, images, and specifications are accurate. However, slight variations may occur. Colors may appear differently depending on your monitor settings.

3.2 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Swimwear with removed hygiene seals
• Underwear and socks
• Personalized or customized items

4. Ordering and Payment

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or unauthorized activity.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store full credit card numbers on our servers.

4.3 Pricing

All prices are in USD. International customers may be subject to additional customs duties and taxes, which are the customer’s responsibility.

5. Shipping and Delivery

5.1 Processing Time

Orders are typically processed within 1-2 business days (Monday-Friday).

5.2 Shipping Options

We offer two shipping methods:

• Standard Shipping: via DHL or FedEx – $12.95 flat rate, delivery in 10-15 business days after shipment
• Free Shipping: via EMS for orders over $50 – delivery in 15-25 business days after shipment

Note: We do not ship to some Asian and remote regions.

5.3 Delivery Issues

While we make every effort to ensure timely delivery, we are not responsible for delays caused by carriers, weather, customs processing, or other unforeseen circumstances.

6. Returns and Exchanges

6.1 Return Policy

We offer 15-day returns from delivery date for items in original condition with tags attached. Original packaging and proof of purchase are required.

6.2 Return Process

1. Email [email protected] with “Return/Exchange Request – Order #[Your Order Number]”
2. Wait for approval and Return Authorization Number (RAN)
3. Ship items to: Roxy Zone Returns, 3053 Kelley Road, Biloxi, US 39531

6.3 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable except for defective/wrong items.

6.4 International Returns

International customers are responsible for return shipping costs and any customs fees. Use trackable shipping and mark packages as “Returned Goods.”

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Roxy Zone and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

Roxy Zone shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products. Our total liability for any claim shall not exceed the purchase price of the product in question.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of the site after changes constitutes acceptance of the new Terms.

11. Governing Law

These Terms shall be governed by the laws of the State of Mississippi, USA, without regard to its conflict of law provisions.

12. Contact Us

For questions about these Terms or any other concerns:

Email: [email protected]
Phone: [Insert Phone Number]
Address: 3053 Kelley Road, Biloxi, US 39531